Frequently Asked Questions (FAQ)

1. What is Open Box Delivery?

Open Box Delivery means you can open and check your order at the time of delivery before making payment. This ensures full transparency and satisfaction.

2. What should I check during delivery?

Please verify the following before paying:

  • Correct product

  • No damage or defects

  • Correct quantity

  • Proper packaging and accessories

3. Can I return or get a refund after delivery?

🚫 No. Once the product is checked, accepted, and payment is completed, returns or refunds are not allowed.

4. What if I find an issue after delivery?

If there is a genuine issue, you can contact our support team.
Requests will be reviewed and may be approved only after verification.

5. How will I get a refund if approved?

  • Prepaid orders: Refund to original payment method / UPI within 3–7 business days

  • COD orders: Refund via UPI / bank transfer / store credit

6. Can I cancel my order?

Yes, but only before dispatch.
Once your order is packed or shipped, cancellation is not possible.

7. How long does delivery take?

  • Greater Noida: Same day or within 1–2 working days

  • Orders placed before cutoff time may be delivered the same day

8. Do you deliver outside Greater Noida?

Currently, we only deliver within Greater Noida, Uttar Pradesh.

9. How will I receive delivery updates?

You will receive updates via WhatsApp or phone call.

10. Do you offer Cash on Delivery (COD)?

Yes, COD is available. You can pay after checking your order.

11. Is reverse pickup available?

Reverse pickup is available only if a return/replacement request is approved after verification.

12. How can I contact support?

You can reach us at:
📧 support.dailibasket@gmail.com

Please share your Order ID and WhatsApp number for faster assistance.